Tracking, proper follow-up, and taking corrective action on complaints and concerns expressed by customers are important elements in managing your quality systems.  Employing this system to track concerns and complaints expressed by customers is simple and integrates with your on-line quality assurance audit data and monitoring databases.  This enables you to view the quality audit data as you log the customer's concerns.  In addition, the report summaries will help you identify trends as well as problems with specific products.